“It bothers me daily; Telkom is ripping people off, and I am in paper debt worth 18k. Unfortunately, I was unemployed for about a year and defaulted on my account for two months. I got a job and paid R5k to open my account. In November, In december i was told i owe more and i must pay 40% of my areas after i had payed R4k, i paid another R1.8K, when i clled for my account to be open, I was told it cant be open, because i did not make a singe payment of R5.8K, I must pay another R5.8K, I was hocked, and further on i was told my account in now in areas of more than 8k, telkom doesnt make arrangements, the amount must be paid in full, i Called telkom for more thant a month trying to resolve the issue, every agent has different story for the day, from you can make an arrangement if you agree to pay mor than to installment, or you must pay 40% of your areas, plus current invoice, or no we dont have such pay in full, I asked to speak to a manager because of the agents logged a query in the system, and i had to start afresh, if it was loggd it woud be closed the same day without an explanation, the worse part is that all my family contracts we ending in march, i was about to get rid of them, and one of the agents told me even if your accoount is suspended we still send airtime and data to your phone , so you must pay for it, now the areas have balooned fro 8k to 18k, since January this year, what meks it worse telkom keeps trying to debit my accont without my authorisation exobitent amounts like 14k. the stores cant help they dont have authority to do that.
I need lawyers to handle this matter.”
“You guys have the WORST wireless fidelity. What do you mean i'm paying every single month only to depend on DATA every single day?! In addition your customer service is the worst as well. They don't even pick up the calls!! Telkom honestly is a menace!”
“Shocking service. After speaking to numerous agents. Then asked to speak to a manager and was left on hold forever. Eventually put down. Still yet to get assistance.”
“i wish i could give a zero rating tell me telkom how does a R300pm contract means you guz take R1000 every month from me??? 2GB and R50 airtime thats not even worth R300 so tell me why tf are you guz taking R1000... and yes i pay every month so why you taking more than you supposed too??? no telkom no... if you want advice for wanting to join telkom DONT they are thieves”
“I have a sufficient balance and I'm trying to purchase a bundle but I'm told I have insufficient balance. Try to call customer care it's a mission and only to be told to call during office hours.. 80% of the time network coverage is extremely poor and I'm in the CBD ..no load shedding but still”
“Do not take any contracts with TELKOM SOC LTD
Don't ever take a contract with Telkom SOC. They have handed me over to a company called NuDebt after I did pay my account is in full. Now every day I'm being threatened by NuDebt to pay my account. Now NuDebt wants me to pay even more. The account is payed in full. They have the worst after sales, support.
Please at no circumstances take any contract with them. AND I REPEAT DO NOT TAKE ANY CONTRACT WITH THEM.
My rating for them is -10 stars. The ****test ever!!!!
I'm so disappointed that I still believed in them as a Service Provider. Worst mistake ever made”
“The most unethical work practice I have ever seen is at the call center. The agents seem to lack basic understanding of English, are unhelpful, and often rude. They struggle to solve even simple issues, likely because they lack proper training for the tech world they're employed in by Telkom.”
“You guys are a scam, for 8 months they've been debiting on one account and then all of a sudden they have my other obsolete account details they debited on and they're excuse to block my account is ' the debit order bounced' and the agent said 'its not my fault that the account the we debited from is wrong' for 8 months I've been paying them with no missed payment/date. Later I make a manual EFT payment so they can unblock. They are still giving me problems. Never recommend Telkom to anyone”
“If I could, I would rate it below zero. They should pay people to buy their useless SIM cards, not the other way around. Such a complete waste of money and energy on trying to find 4G anywhere in the country.”
“I’ve had a contract with Telkom over the last 24months & renewed itOctober or so last year. A month later I discovered they over debit my account claiming it heir debit bounce. My Bank reversed the debit since that was not true. Now again I discovered Telkom misuses a clause in their contract that if their debit goes unpaid they charge over R200 in penalty. My Bank FNB & I went through all 3 debits, there’s never been a point where my account didn’t have money.However over the last 3 months without me noticing because I don’t keep a watchful on my debits. I was wrongfully hanged penalties. Again FNB reversed my money. Telkom decides to cut me off their services. ..I think Telkom is pathetic & they now with so much competition getting desperate. I’ll never recommend this service provider to anyone. Instead I will spread my experience. Pat Msane”
“Try reporting a fault on Telkom mobile... When eventually you get through the line is so pathetic you can't be heard, and the agent tells you you seem to have a problem with network. You desperately agree. Yes! Yes! Please report it... oh, you want to port your number... no! No! Please fix my internet service.... Sorry I can't hear you. It's not even funny. Get your act together Telkom.”
“Telkomsa Telkom DISGUSTED with your Telkom Business service. I have spent 2 days trying to sort out my account PAID in FULL for all of my shops. Specifically 2 of my branches with your Sales department, you Cancellation department and yr accounts department 2 whole f_cking days in cresta and today via my own mobile +-5 hrs with calls emails and you still get it wronge! despite my email being very clear that only want to cancel ADSL service you have been charging me for 2.5 years that doesn’t work and one line but to keep my Edenvale main line open it has been used for 27 years, subsequently we haven’t been migrated on that line for 4 months. I then get an email response from cancellations saying they going to cancel all my lines in my Edenvale shop, despite my having ordered 2 new products migration of my number and LTE for Internet. I guess intelligence is passed down from the CEO to the rest of the bunch who work for Telkom Business. Disgusted with the whole freaking experience plus the theft of charging me for 2 services that notice was given on for 2.5 years. I have the read receipts WAKE UP, and send staff on communication courses for reading and writing and allocated a manager to yr customers rather than been forced to deal with up to 7 people today in different departments. A nightmare experience!”
“Worst service ever.
They debit my account prior to the debit order date then suspended my number non-payment even after confirmation that payment reflects and I had to wait 5 to 24 hrs for the line to be reconnected.
What nonsense.”
“Such poor customer service. I have a fibre account with Telkom, they keep on suspending my service every month although they are collecting the debit order religiously every month without fail. They keep on deducting the incorrect amount from what is reflected on the statement and then suspend the account for non-payment. This is despite the fact that I called them last month and informed them that this was the case & they informed me that they adjusted the debit amount for the debit order but they have again deducted a lesser amount via debit order and then decided to suspend my service without prior warning”
“The consultant was the worst rude person I have ever come across worse of it a guy.
His attitude u will swear he was resigning.
He then hanged up on me instead of assisting me.
Telkom network the worst”
“The call centre guy lied when he called to convince me to take out a contract of 10GB data @ R99 per month. I asked him specifically what will the amount be for the 1st month, will there be any hidden costs,because I had this problem with Telkom before and he replied, " No hidden costs, you will only pay R99". When I received my 1st bill, it was more than r400 and they forced me to pay it. I would not recommend Telkom to anyone. They con people into taking out a contract. The public must be very very careful of them. They conned me twice, how stupid of me to believe this guy. My rating for them is ZERO”
