“Absolutely Terrible Customer Service – Avoid Telkom!
I have had the most frustrating and upsetting experience with Telkom, and I feel compelled to share my disappointment. Not only have I been incorrectly charged for a service for years, but when I tried to cancel it, I was given wrong information, leading to the wrong service being canceled instead.
I made multiple calls—over ten in a single day—only to be bounced from one department to another, with no one taking responsibility or knowing how to resolve my issue. The worst part of this experience was dealing with Nothando Khumalo from the sales team, who was extremely rude and unprofessional. She ignored me when I tried to speak, gave me an incorrect contact number, and when I requested to speak to her superior, she hung up the call. When I called back and got her again, she pretended not to know me and refused to escalate my complaint.
Telkom’s customer service is a complete disaster—rude, untrained staff, misleading information, and zero accountability. As paying customers, we deserve respect and proper service, but instead, we are met with arrogance and incompetence.
I am now canceling my contract because I refuse to continue paying for such a terrible service. If you're considering Telkom, think twice—you may find yourself in the same frustrating situation. Absolutely unacceptable experience!”
“Terrible service the stuff in call center and in the store they have an attitude I'm actually canceling all my deals with them useless service providers”
“I don't think they deserve a star. They put extra money to my bill and when I tried calling them I get answer from a machine. I sent them an email on the 6th of January 2025, still waiting on them for a response. So I would not recomnend Telkom to anyone”
“Telkom owes me a refund since 2022 to this day I never got my R770 they owe me, I tried several times to get my money back but was never successful. Their stuff don't take customers serious.... Telkom, I want my money back.”
“Good Day,
I still have not received my refund.
I was contacted by a team leader only to be advised that it will take another 14 business days to process my refund.
So today i called in twice on bother calls were dropped. I need this to be investigated and feedback to be provided. The call s took place on the 18the Jan 2025 @11:14am and 11:22am. The number i called from was 076 759 6406.
MY REFUND IS WAY OVER DUE AND I NEED TO BE REFUNDED URGENTLY.DO I SERIOUSLY NEED TO TAKR THE MATTER TO THE OMBUDSMAN? IT TAKES 24 HOURS FOR A REFUND TO CLEAR SO HOW THE HECK DOES IT TAKE +-74 DAYS FOR A REFUND TO PROCESS.
PLEASE CONTACT ME URGENTLY.
I FINALLY GOT THROUGH TO AN AGENT ONLY BE ADVISED THAT NOBODY HAD WORKED ON MY REQUEST.
REGARDS
ANDREW”
“Telkom has become a junk it has been 19 days without network. And its not the first time experiencing this. Please south africa lets stop buying or using this stupid and useless network”
“Telkom is the worst and most unethical Provider, their staff and bundles never work.
Why is the service Provider not doing anything about the delivery of service let alone the standard of service.
Honestly this Provider is just a way to ensure they rob the public and they have no shame in doing so !!
Yet they are hasty to take your money or cap you, but if you have to cancel you deal or upgrade, one has to go through so much of frustration and financial problems before they help you..
Honestly I feel its a tactic they use to reel in customers make them sign their financially life away on a non delivering service and you can't even get help.
YOU LITERALLY DO A DEAL WITH THE DEVIL”
“Good day,
Firstly the money went off my account yesterday. Today I get this notification.
I have been telling Telekom for months to place a debit order. Only yesterday did the debit order go off!
Why send this to me if Telkom took the full payment?
You want to send threatening letters but I have been asking that there be a debit order. This is ignored. Really we are in a modern day and age where debit orders are customarily instated. We should not be having to go and pay invoices.
I have also requested statements to be sent with the invoice so that I can see the balances, has this been done? No it hasn't.
CPA is very clear on account requests. I should be receiving a statement when requested.
I had a consultant contact me in December and she stated to me that they want to instate the debit order, I thought finally..... then she confirmed that only January is outstanding. You state I last made payment in August, but I paid on the 11th December 2024!
Are you sure that your details that you have are correct?
This is unacceptable. We have daily jobs and your numbers are blocked by true caller as they are marked as spam.
We also had Telkom deduct R1100 from my account and went into telkom to find out what this was for, I was told that this is the debit order, a week later I got another nasty call stating I'm outstanding. I said that is impossible. I emailed the proof of the transaction and I got no response. I went back to Clearwater branch and they told me this is a penalty. A penalty of R1100?
And also gender is incorrectly captured, surely you should know that I am a Male not a female! Your notice is incorrect and makes me question the integrity and competence of Telkom and your collections company.
Talking of collections, there is no name to the person who sent me this collection notice, please provide me with a copy of your registered debt collection certificate, which should still be valid. Failure to present this as proof of you being a registered debt collector could lead to serious legal ramifications.
Telkom needs to also take accountability for their lack of administration as they are not accommodating their clients. Every month it is a constant battle.
I honestly await in anticipation for your response”
“Horrible service at Telkom for 3 months we tried to get a Telkom line and Wi-Fi oh my word everyone ignored us didn't reply didn't get back to us we went there the guy was so rude with a stupid attitude we cancelled everything with Telkom I do not recommend Telkom for anything”
“Telkom' service is poor went to the springs branch were they cancelled my Sim without asking me ,now the head office is useless and can't assist they take u from pillar to post,don't take any product with them because they are not professional at all and the and they don't know what they are doing”
“There was a certain phone I wanted at Telkom Mall Of Africa. The phone was under a black friday special. But due to lack of stock in store, the Sales Consultant said he will call me once the stock has arrived. I filled up a contract application form and sent the right documents which he said it will do. I waited for a whole month with no feedback from the store. Once I started to ask questions on the Customer Service email, the Sales Consultant calls after I have complained and told me that I won't get the phone because of a wrong document which he said is fine. I was patient for so long and I waited just to get a rejection on my application. Now I can't get the phone I wanted just because of an employee who gave me false promises. So unhappy of the service.”
“Telkom it's a scam I fully met my contractual obligation with them,and after successfully cancelling my contract telkom sends my account to debt collections when I asked them they said I owe them.
Note that I don't get any Data or free minutes from telkom so how do I owe them? So a contract can be canceled while owing? Telkom it's trash period”
“They will scam you. We canceled our contract with them but they still continued our contract to the point they expect us to pay over the R10 000 even though we CALLED THEM to cancel. Please, do not ever get anything from this company. Even if you call the help, they are rude and will turn the phone off in your ear. Terrible business.”
“Telkom is stealing disability and pension fund from old age people after I did paid R699 last week for 20 MB uncapped 24/7 WiFi for 30 days every time the WiFi does go off and off line it does send you a sms and say data bundle duplicate or out of data when you do call back and want to know what is going on because I did pay for 30 day of WiFi for R699 an it's not have been a week so Telkom want to tell me my R699 uncup data for 30 day in week is up and if you do phone them they are making you are a dumb and a liar on the phone and everytime you do buy the uncapped you do get a sms on what date you did buy and it's 5 day's Now so Telkom does not want to answer me and can't explain to me where and what is wrong all they do say it's your phone or your service settings is out off order so why for 5 days I have been using the WiFi uncapped dada and now after 5 day's it say data bundle duepleted so when I do ask for my R699 back that I can pay MTN or Cell what is a reliable network that won't steal disability money and cut the WiFi and Telkom agents that make you dumb and refusing to refund the whole R699 becues I'm paying for a service what I'm not getting from Telkom SA and last month there tower whas offline for 2 weeks and I did pay last month R699 for WiFi uncapped so for the 2 weeks they where offline Telkom do say it's not there problem I'm losing 2 weeks of WiFi and my money so I do want all the south Africa to stand together and let's take on Telkom SA that steal disability and old age pension fund each month for paying for a service what you are not getting and refusing to refund back or Carrie at least the 2 weeks over for this month but still they are not refunding or paying back so let's stand together that we can stop big malti million company of steal customer money and refusing to pay back”
“Telkom is not a reliable network provider, and what they are doing is considered as a scam coz we us our hard earned money to buy data and it doesn't work and the customer service is poor and you wonder why people stop using the network”
