““This organization is deceitful, manipulating individuals into investing their hard-earned money with false promises of profits. They later demand personal information for withdrawals, threatening loss of access to funds if not provided. I personally experienced this situation, as they refused to allow me to withdraw my money from their investing platform. Fortunately, I was introduced to M A D A C O V I . C O , which helped me retrieve my funds.”
“Wish I could give zero stars you guys have no customer service . You guys Take R249 for my uncapped lte bundle and it says I have data but no internet, I have check the single and it is lte covered , I have changed devices twice and turned roaming both on and off ,nothing .
Should of just got WiFi useless
Call me on 067 143 6605 if you guys every decide to refund us.”
“Their sales representatives don't know their own terms and conditions. They are very quick to sell customers packages without explaining in detail what it entails. Secondly they violate their own terms and conditions because they don't have clauses that protect customers really. Their terms and their conditions that's it, you as a customer will swallow everything they feed you and that's it!
Sermae Taukobong it starts with you!”
“Telkom is useless! It all starts at the top with their CEO Serame Taukobong down to the rest of the body! What a rotten company/shebeen! This is the end of Telkom!!!!!”
“My service provider is Axxess and they use Telkom wifi. We have had no internet since Friday afternoon and nobody can give us any feedback or answers or resolutions!!! I am going to change my service provider for sure. This is not the first time.”
“I'm extremely disappointed with my experience with Telkom agents. I signed a contract for R209 per month, but my second bill showed an unexpected increase to R700. Upon inquiry, I was told that airtime and additional services were included without my consent. It appears the agent prioritized commission over transparency.
I've attempted to contact Telkom via WhatsApp to rectify the issue and cancel the unnecessary additions, but they're ignoring my messages. In contrast, they were highly responsive during the sales process.”
“Telkom Incorrect Billing due to WASP subscription
I notices that i was incorrectly billed for month of July and i made contact with Telkom to query what transpired. The agent advised me to go through to my nearest .I made contact again and i was advised that i was subscribed for WASP content.i surprised as i had taken up the 40 G day and night month to month contract. I was given a USSD number.I dailed the number only to find out that i wasn't subscribed to any WASP content. In August i noticed that i was incorrectly billed again. I made contact with Telkom again whereby i was advised that i was subscribed for WASP content . The agent advised me to check my statement to my surprise i was billed for July for WASP content which went off on ridiculous early hours in the morning. I received my September statement billing date 1 September 2024 to 31st September 2024 on the 7the of September 2024.1+1 is not adding up how can i be prebilled for the month of September already when we only are only entered the 2 week of the month.Telkom is unable to advise me what WASP am i subscribed to , when i subscribed to it and when dialing the USSD it clearly states I'm not subscribed to anything. I need my account to be rectified ASAP orbi am going to take this matter to the Ombudsman. I have not subscribed to any WASP content.”
“I took out a new contract which came with an additional free phone. It is now 3 weeks and heard nothing. The stores are absolutely useless with customer care unable to help sort out queries other than doing new business and not giving the correct details in case a sale not made.enquiring via telephone a nightmare going from depot to department get your act together to benifit the people who keep your doors open too”
“I curse the day I took another contract with telkom. Journey of headache & hell. Their call center line providee on the statement of account can't even transfer you to an agent to assist accordingly. To think iv been with this service provider since 2020 very disappointed shame.”
“The most useless and pathetic customer service. Improve your business for current customers instead of hounding them on a daily basis for extra business to upgrade their contracts. You’re very quick to make a nuisance out of yourselves several times throughout the day, but the moment you’re actually required for assistance then you drop off the face of this earth and leave minimal options for a customer to get through to you. If I could leave a negative review for your terrible customer service I would.”
“I absolutely hate telkom, they are good in sales but assistance and helpfulness not so much.Talk about billing and updating even more horrible.May we never cross paths again.”
“The most annoying service provider ever!!!! By end of June they couldn't debit from my account because, I reported for fraud. I took the means of calling them to inform them. I even paid through EFT. And mind you they always claim that their calls are being recorded. So after fixing my bank account the following month I was already on earners. I don't know how and I kept receiving the messages that my account has been frozen. Instead of paying R970. I've been debited R1500 this month I've been debited R2000. Then I had to top it up with R990. So I kept on calling them to no luck of knowing why I had to pay so much. Until one of their consulted told me that my account has been handed over to the collector. And if I didn't call them I was still going tobe in the dark. To this day my account is still on arrears. This is my 4th contract with them and I've never gave them a problem when it comes to paying for my contracts. They've always been up to date. Until this encounter that I came across with this contract. I regret from taking another contract with them. Only if I knew this is how. They treat their customers. I wasn't gonna sign up another contract with them. But the thing is I use to rate then high. Little did I know I was gonna go through this.....”
“I lost my phone. Telkom can't help me get the ITC number, I'm struggling to claim the phone insurance all because of telkom. When I ask them to write e an email to present it to the insurance they refuse to help me with that too. Never will I use telkom network again. I'm so disappointed.”
“Ive had no internet connectivity since the router was delivered. I have made several calls, sent emails requesting that Telkom sends a technician to sort the issue out, still nothing. The next thing they send me a bill 😭😭 for what….”
“I am dissapointed with telkom service. Agremment was for them to deduct on 25 R 539 and they decided to deduct on the 31 +/- R850. Disconnected their service and on the 17th July but the account was paid till today im dataless. Bein calling since then but no positive out come. Keep getting emails from their lawyers but I have paid. I regret taking contract with Telkom shame.”
