“I have cancelled my contract with Telkom because of their poor services. Last month I was debited twice and I am still waiting for my refund. They made a mistake to debit me twice yet they said I shouldn’t reverse my debit order.
Telkom is now like a scam. It is easy for them to charge us a penalty for late payment yet they can’t even refund us when they have made a mistake for debiting us twice in a month. This is not acceptable.”
“Telkom and there branches are Fraudsters. They have opened up an account using my details for another customer. I have been trying to get help with this issue for days now. Installing a fibre line using my details . Now this person decided not to pay anyone and now I'm sitting with a big bill and have been handed over to attorneys. Been trying to ask which Branch this account was opened and by whom and by which employee. They cannot assist. So yes Telkom 🙌 👏 I decided to contact my lawyer and take them to court for Fraud. Bunch of retards and pathetic staff they employ.”
“Telkom is a company with no ethics ..nor customer care ..pathetic ..I've had a contract with them 3 years ...months later it's over canceled etc ..but they still debit me for services I no longer use after calls upon calls to the bank and telkom I feel like it's talking to bricks...please be weary of TELKOM THEY ARE AS GOOD AS SCAMERS”
“The staff members at Telkom show a flagrant disregard for their customers. The service that I received from Telkom was appalling, the personnel are beyond incompetent, a technician at Telkom pavillion messed up a simple process which other service providers have executed effortlessly, and in doing so I have lost all of my data on WhatsApp - and due to the incompetence and gross negligence by the technician I was forced to take two days leave from work in order to enable me to rectify the problem, I am currently still waiting for the issue to be resolved.
Furthermore, the store manager at Telkom pavillion does not have any sense of urgency, I requested the regional manager's number several times and she kept on insisting that they are not allowed to give me his number.
Once my patience wore thin, she eventually gave me the number, however Telkom is yet to rectify the problem that they have created.”
“Telkom has the most awful service that I have ever received from a service provider. They do not send the correct billing details on time and cut off the internet connect without warning. Further to this, their payment methods do not work, their website does not work, nor does their app.
This is not my first terrible experience with telkom cutting off my internet without warning. They can barely explain why their invoices are not sent on time and why they reflect the incorrect amount. I'm absolutely livid. I have to fork out R1600 out of the blue because telkom is just incompetent.”
“I have a problem,I lost my contract phone on 19th April and then I go to the Nyanga Junction Telkom where I bought my phone to claim my insurance the girl was there she says she's not her fault to lost my phone she didn't help me her name Asanda”
“My business line stopped working for 2 weeks 4 days or something like that now. I called and called spending more than 2 hours all many calls combined.
The last
Rference: 102BTK270524
I received on the 27th May 2024 but nothing till number. I called 19 minutes today to be told to call after few minutes.
I am even tired of being transferred to one department after another being made to verify to everyone giving my name, number, Physical address and email address to one department after another. I was transferred more than 14 times for nothing.
My cellphone internet stopped. My unlimited account has internet that I cannot use from 1st June 2024. I called more that 30 times without any working advice regardless I spent over R4000.00 to telkom per month. I'm now sitting at Telkom The Glen Mall where they told me "sorry, we can't help you, no technicians here, just keep calling".”
“I have taken out a contract with Telkom at a rate of R529, LTE home device. Now I have been billed for the past 3 months an additional account subscription and once off charges that varies monthly. When I called to enquire about it I was put through to different departments about 7 times without knowing what the additional subscription is. This is outrages. I have to use my own airtime to keep contacting Telkom. I will not be renewing with Telkom.”
“I am writing this review to express my extreme dissatisfaction and frustration with Telkom's services, which have proven to be utterly abysmal and incompetent in every conceivable way. My experience with Telkom has been nothing short of a nightmare, filled with endless issues, poor customer service, and a complete lack of accountability.
First and foremost, the internet connectivity provided by Telkom is abysmally poor. Despite their grand promises of high-speed internet, I have consistently faced slow speeds, frequent disconnections, and extended periods of downtime. It's almost as if Telkom's network infrastructure is perpetually on the verge of collapse. I have lost count of the number of times I have been in the middle of important online work, only for the connection to drop suddenly and without warning. This kind of unreliability is completely unacceptable in today's digital age, where stable internet access is a basic necessity.
Adding insult to injury is Telkom's horrendous customer service. Trying to get in touch with a representative is an exercise in futility. Their customer service hotline is perpetually busy, and on the rare occasion that I do manage to get through, I am met with unhelpful and apathetic agents who seem more interested in passing the buck than actually resolving any issues. On multiple occasions, I have been given contradictory information, transferred between departments without any resolution, and even outright ignored. It's as if Telkom's customer service exists solely to frustrate and infuriate its customers.
The billing process is another area where Telkom fails spectacularly. I have been overcharged on several occasions, and each time I have to jump through hoops to get the charges corrected. The billing statements are often confusing and riddled with errors. It's infuriating to have to constantly monitor my bills and fight to get back money that Telkom has erroneously taken from me. This level of incompetence in handling something as straightforward as billing is simply unacceptable.
To make matters worse, Telkom's technical support is utterly useless. On the rare occasions that a technician has been dispatched to address my connectivity issues, they have either failed to show up or arrived hours late without any prior notice. When they do show up, they seem ill-equipped and unprepared to handle the problems. I have had technicians leave without resolving the issue, promising to escalate it to higher authorities, only for nothing to be done. It's clear that Telkom's technical team is either woefully undertrained or simply doesn't care about providing effective support.
In conclusion, my experience with Telkom has been an unmitigated disaster from start to finish. The poor internet connectivity, atrocious customer service, incompetent technical support, and convoluted billing process make Telkom one of the worst service providers I have ever encountered. I would strongly advise anyone considering Telkom's services to look elsewhere, as they are sure to be met with nothing but frustration and disappointment. Telkom's complete lack of professionalism and reliability is inexcusable, and I sincerely hope that they take steps to address these issues, though my faith in their ability to do so is practically nonexistent.”
“I have been on 180 for a half and hour trying to get an option to speak to a consultant. How does telkom expect to give self-service if advice is required. This will result in me and many others to cancel our contract. I find this a waste of time. Telkom must now phone me, or advise how do I speak toa human being. I need to speak to consultant. You service is going from bad to worse. I have been a client for more than 20 years.”
“Telkom you have unnecessarily debited my account without my permission in the middle of the month and 17 days later I am still waiting for the refund!!!”
“Bad experience from your lazy employees at your cresta mall especially lady with tattoos she doesn’t know how to talk to clients, she told me my ID copies aint me im looking like madala not attending to my needs mocking me and telling me they can’t do sim swap coz its friday”
“They changed my fibre package on a monthly basis, without my knowledge. Up & down changed over the past 5 months - causing dire financial implications, disconnection and reconnection etc. After logging financial disputes and multiple complaints, the challenges still not resolved. Resulting in me cancelling my contract with them.”
“I am on 120gb data contract, I am not using too much data and in less than 25 days my data is depleted.
What puzzles me is I was on 80gb and I never ran out of data.
Telkom is a thief.”
“Telkom continue to do unauthorised debt order of my account & refuse to return the money. This is fraud & the citizens of South Africa need to know what Telkom is doing. Many unsuspecting customers are being rip of by Telkom on a regular basis. Please be careful & check your Telkom debt order on a regular basis!((!”
“Wish i can rate you less than 1 star. As soon as i get close to home i am unable to access anything which requires data usage on my phone, i cant even access my banking app. The network is non existent. When are you guys going to fix this? You are the worse service providers.”
