Absolutely horrific customer service! On Sunday my dads device was stolen, he visited the branch to ensure the device is blacklisted and to perform a sim swop, the first consultant was not helpful at all however the second helped with the swop. The device was still not blacklisted at this point and i found this via the find my device feature on monday as there was another simcard in the phone. My dad frantic had then obviously needed to sort out important information such as banking apps etc. I live in a different province and was doing all i could to help him, i then called the customer care line and asked them to blacklist the phone as we feared for the information which was on the phone! and they were of absolutely zero assistance, there is more admin to blacklist a device then there is to take a new contract. i had emailed telkom and to date have not received a response. The customer care is absolutely horrid, they are quick to call you for upgrades but display no qualities of ethics or humanity. In this situation there is already so much of stress especially because in the current world we store majority of our lives on the devices so you are quit stressed about all the information on your device already and then you do the normal thing of visiting the branch and absolutely nothing is done, the customer care will tell you to call them, how is this possible if your device is stolen ? they also say you can blacklist the device yourself ! If this was the case do you think anyone would be running around ? The experience was absolutely horrible and it is evident that telkom does not care about their customers and only cares about their own revenue once the device is collected forget about getting any assistance ! Whats even more concerning is that they have not even bothered to reach out yet if i go to apply for a contract i will get an immediate call ? Quite dissappointing considering we have had numerous contracts with telkom for many years!