Telkom's internet service, advertised with an initial speed of 10MB/s for the first 250GB, 4MB/s for the subsequent 50GB, and a consistent 2MB/s thereafter, falls short of its promises. In practice, the initial 10MB/s is only delivering about 1.5Mb/s, the 4MB/s tier peaks at merely 500kb/s, and the supposed uncapped 2MB/s struggles to maintain 300kb/s at best. This significant discrepancy between advertised and actual performance undermines user trust and suggests a need for urgent technical review and service transparency.
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