This is Khanyisile, I asked for international roaming to be activated on one of my numbers, before I left South Africa. I was told it was activated. When i got to Saudi Arabia, my sim card was not working, and I made a follow-up on that, I was told l can only get sms Roaming since I am on top up package. Why was I not told this before I left south Africa? This is poor service. What is more frustrating is the fact that I'm still unable to get messages even though I was told sms roaming is activated. Yet you guys don't forget to remind me everyday that my contract is due for renewal. This is soo unprofessional shame. This is the first time I experience a problem with telkom, but then it is the most hurting because this is the time I needed telkom support the most, to keep my accounts and my apps working. For 13 months I won't be able to use any app to fix my things back home. Worse part in the month of May 2023 I paid R827 on the 16th because I was not receiving salary since I resigned, but still on the 20th, same amount R827 was deducted on my account, making it a double payment. I sent an email asking for a refund but again I was told l must use the App that I'm unable to use,to rectify that. Even today I haven't got any help from you. I am very disappointed with your company. This will be my last time I will ever use telkom in my life. I will terminate all my accounts with Telkom. I never want anything to do with telkom again.