Just to clarify. My review is based on the interaction I had with a customer service agent named Sinovuyo. I called with a few queries I had on my account and she was extremely helpful and knowledgeable and respectful. It's not often you get this type of service excellence with Telkom therefore I want to commend this lady. Thank you for your exceptional service and I hope your senior management sees this and use you to upskill the rest of the customer service team. You definitely deserves acknowledgement and even better, reward/incentive for your work. I'm happy.