It bothers me daily; Telkom is ripping people off, and I am in paper debt worth 18k. Unfortunately, I was unemployed for about a year and defaulted on my account for two months. I got a job and paid R5k to open my account. In November, In december i was told i owe more and i must pay 40% of my areas after i had payed R4k, i paid another R1.8K, when i clled for my account to be open, I was told it cant be open, because i did not make a singe payment of R5.8K, I must pay another R5.8K, I was hocked, and further on i was told my account in now in areas of more than 8k, telkom doesnt make arrangements, the amount must be paid in full, i Called telkom for more thant a month trying to resolve the issue, every agent has different story for the day, from you can make an arrangement if you agree to pay mor than to installment, or you must pay 40% of your areas, plus current invoice, or no we dont have such pay in full, I asked to speak to a manager because of the agents logged a query in the system, and i had to start afresh, if it was loggd it woud be closed the same day without an explanation, the worse part is that all my family contracts we ending in march, i was about to get rid of them, and one of the agents told me even if your accoount is suspended we still send airtime and data to your phone , so you must pay for it, now the areas have balooned fro 8k to 18k, since January this year, what meks it worse telkom keeps trying to debit my accont without my authorisation exobitent amounts like 14k. the stores cant help they dont have authority to do that. I need lawyers to handle this matter.