I am writing this review to express my extreme dissatisfaction and frustration with Telkom's services, which have proven to be utterly abysmal and incompetent in every conceivable way. My experience with Telkom has been nothing short of a nightmare, filled with endless issues, poor customer service, and a complete lack of accountability. First and foremost, the internet connectivity provided by Telkom is abysmally poor. Despite their grand promises of high-speed internet, I have consistently faced slow speeds, frequent disconnections, and extended periods of downtime. It's almost as if Telkom's network infrastructure is perpetually on the verge of collapse. I have lost count of the number of times I have been in the middle of important online work, only for the connection to drop suddenly and without warning. This kind of unreliability is completely unacceptable in today's digital age, where stable internet access is a basic necessity. Adding insult to injury is Telkom's horrendous customer service. Trying to get in touch with a representative is an exercise in futility. Their customer service hotline is perpetually busy, and on the rare occasion that I do manage to get through, I am met with unhelpful and apathetic agents who seem more interested in passing the buck than actually resolving any issues. On multiple occasions, I have been given contradictory information, transferred between departments without any resolution, and even outright ignored. It's as if Telkom's customer service exists solely to frustrate and infuriate its customers. The billing process is another area where Telkom fails spectacularly. I have been overcharged on several occasions, and each time I have to jump through hoops to get the charges corrected. The billing statements are often confusing and riddled with errors. It's infuriating to have to constantly monitor my bills and fight to get back money that Telkom has erroneously taken from me. This level of incompetence in handling something as straightforward as billing is simply unacceptable. To make matters worse, Telkom's technical support is utterly useless. On the rare occasions that a technician has been dispatched to address my connectivity issues, they have either failed to show up or arrived hours late without any prior notice. When they do show up, they seem ill-equipped and unprepared to handle the problems. I have had technicians leave without resolving the issue, promising to escalate it to higher authorities, only for nothing to be done. It's clear that Telkom's technical team is either woefully undertrained or simply doesn't care about providing effective support. In conclusion, my experience with Telkom has been an unmitigated disaster from start to finish. The poor internet connectivity, atrocious customer service, incompetent technical support, and convoluted billing process make Telkom one of the worst service providers I have ever encountered. I would strongly advise anyone considering Telkom's services to look elsewhere, as they are sure to be met with nothing but frustration and disappointment. Telkom's complete lack of professionalism and reliability is inexcusable, and I sincerely hope that they take steps to address these issues, though my faith in their ability to do so is practically nonexistent.