Good day, Firstly the money went off my account yesterday. Today I get this notification. I have been telling Telekom for months to place a debit order. Only yesterday did the debit order go off! Why send this to me if Telkom took the full payment? You want to send threatening letters but I have been asking that there be a debit order. This is ignored. Really we are in a modern day and age where debit orders are customarily instated. We should not be having to go and pay invoices. I have also requested statements to be sent with the invoice so that I can see the balances, has this been done? No it hasn't. CPA is very clear on account requests. I should be receiving a statement when requested. I had a consultant contact me in December and she stated to me that they want to instate the debit order, I thought finally..... then she confirmed that only January is outstanding. You state I last made payment in August, but I paid on the 11th December 2024! Are you sure that your details that you have are correct? This is unacceptable. We have daily jobs and your numbers are blocked by true caller as they are marked as spam. We also had Telkom deduct R1100 from my account and went into telkom to find out what this was for, I was told that this is the debit order, a week later I got another nasty call stating I'm outstanding. I said that is impossible. I emailed the proof of the transaction and I got no response. I went back to Clearwater branch and they told me this is a penalty. A penalty of R1100? And also gender is incorrectly captured, surely you should know that I am a Male not a female! Your notice is incorrect and makes me question the integrity and competence of Telkom and your collections company. Talking of collections, there is no name to the person who sent me this collection notice, please provide me with a copy of your registered debt collection certificate, which should still be valid. Failure to present this as proof of you being a registered debt collector could lead to serious legal ramifications. Telkom needs to also take accountability for their lack of administration as they are not accommodating their clients. Every month it is a constant battle. I honestly await in anticipation for your response