Good Day, I still have not received my refund. I was contacted by a team leader only to be advised that it will take another 14 business days to process my refund. So today i called in twice on bother calls were dropped. I need this to be investigated and feedback to be provided. The call s took place on the 18the Jan 2025 @11:14am and 11:22am. The number i called from was 076 759 6406. MY REFUND IS WAY OVER DUE AND I NEED TO BE REFUNDED URGENTLY.DO I SERIOUSLY NEED TO TAKR THE MATTER TO THE OMBUDSMAN? IT TAKES 24 HOURS FOR A REFUND TO CLEAR SO HOW THE HECK DOES IT TAKE +-74 DAYS FOR A REFUND TO PROCESS. PLEASE CONTACT ME URGENTLY. I FINALLY GOT THROUGH TO AN AGENT ONLY BE ADVISED THAT NOBODY HAD WORKED ON MY REQUEST. REGARDS ANDREW