Absolutely Terrible Customer Service – Avoid Telkom! I have had the most frustrating and upsetting experience with Telkom, and I feel compelled to share my disappointment. Not only have I been incorrectly charged for a service for years, but when I tried to cancel it, I was given wrong information, leading to the wrong service being canceled instead. I made multiple calls—over ten in a single day—only to be bounced from one department to another, with no one taking responsibility or knowing how to resolve my issue. The worst part of this experience was dealing with Nothando Khumalo from the sales team, who was extremely rude and unprofessional. She ignored me when I tried to speak, gave me an incorrect contact number, and when I requested to speak to her superior, she hung up the call. When I called back and got her again, she pretended not to know me and refused to escalate my complaint. Telkom’s customer service is a complete disaster—rude, untrained staff, misleading information, and zero accountability. As paying customers, we deserve respect and proper service, but instead, we are met with arrogance and incompetence. I am now canceling my contract because I refuse to continue paying for such a terrible service. If you're considering Telkom, think twice—you may find yourself in the same frustrating situation. Absolutely unacceptable experience!