Hi all, I am extremely disappointed with the handling of my insurance claim (#3734225), which I submitted on January 8, 2025. It has now been over a month, far exceeding the 4–7 working days I was initially told it would take. Despite multiple calls and follow-ups, I have received nothing but vague assurances with no concrete resolution. I have spoken to various call center agents, yet none of them can provide me with any useful information regarding the status of my claim. Every time I call, I am either given contradictory responses or told that my claim is still being processed with no clear timeline for resolution. The lack of communication and poor customer service from your team is completely unacceptable. There has been no proactive feedback, and I have had to chase updates at every stage. What is even more frustrating is that I have spoken to several other people who have previously had to claim for a device, and their matters were resolved in less than a week—whether through Vodacom or other reputable household insurance providers. So I have to ask: What seems to be the issue here? Why is my claim taking so long when others have been processed efficiently and within the promised time frame? This delay has caused major disruptions for me, as I rely on my device for work, including logging onto VPNs and receiving MFA codes. At this point, I regret choosing this insurance policy, as it has proven to be one of the worst I have ever encountered. I cannot, in good faith, recommend it to anyone. I trust that you will treat this with the urgency it deserves. I look forward to your prompt response. Kind regards, Shanice