To Temu Management Team, I am writing to formally lodge a complaint against "Eve Swift", the Customer Relations Senior Supervisor, regarding her handling of my issue detailed in ticket "Ticket 1719503410032577" for the order number PO-032-04941629281912528. Over the past few days, I have repeatedly informed Eve Swift that I have moved from my previous address and requested the cancellation and refund of my order. Despite this, my order was marked as delivered by the shipping company, Sameday, which has received numerous negative reviews (1.4 rating from over 893 users) for falsely marking orders as delivered. Instead of addressing my concerns and escalating the matter to the delivery company for proof of delivery, Eve Swift has been responding with generic and unhelpful automated messages. Her so-called "investigation" concluded within 30 minutes, stating that the order was delivered without any further evidence or consideration of my situation. This lack of genuine customer support and failure to take appropriate actions is unacceptable for someone in her supervisory position. I am requesting Temu management to thoroughly review the interactions in ticket 1719503410032577 and address this issue appropriately. If my concerns are not resolved, I will proceed with filing a complaint with the European Commission Center (ECC) and pursue legal action to ensure my consumer rights are upheld. I look forward to your prompt response and a satisfactory resolution to this matter by refunding me the full amount I have paid especially that I did not receive my order. Sincerely, Ticket number: 1719503410032577 Order Number: PO-032-04941629281912528