I recently had a terrible experience with TEMU. I placed an order, and after three weeks, I received a message from their delivery team stating that my package would be delivered that day. However, I didn't receive any calls from them. Later that evening, their delivery person called and asked me to come to their van, which was parked near my apartment. I was unable to leave my flat at that time and requested that he deliver the package to my door. He refused, saying he was busy. When I threatened to complain to TEMU and the delivery team, he said it was fine and that I could complain. Shortly after, I received a message from both TEMU and the delivery team claiming my package had been delivered, even though I hadn't received anything. I complained to TEMU, and they initially said they would resolve the issue within 24 hours. After 20 hours, they replied that their investigation showed the order had been delivered, so I wasn't eligible for a refund. They suggested I search around my flat, implying the package might have been left somewhere nearby. Since I didn't receive the items, I can't return them, and without returning the items, I can't get a refund. I'm out the money I spent and have no idea who took my package. TEMU's delivery team isn't reliable, and TEMU doesn't require any signature or proof of delivery to confirm the delivery. I've attached TEMU's response, where a senior representative clearly states the package might have been left outside my flat. This is unacceptable. If you're considering buying anything from TEMU, this is a warning. There are already numerous complaints about their app's security issues, and now their trustworthiness is in question. If you must buy from them, choose cash on delivery; otherwise, you might lose your money if the delivery team fails to deliver your package properly or worse, steals it.