Since I don't have a smart phone or other means to print the return labels, I send my return items clearly marked inside the package and pay my own postage back. I inform them of the tracking no. from the USPS where I mailed it but they don't seem to listen. I give Temu the date and time someone got it their end from the tracking number, but no help from them. What does an elderly person do without the latest means to comply with their policy for returns? It's easy to order, prices are good, but returns are a big headache! Sometimes, I lose out since it's too hard to continue with them.