I have been ordering from Temu since Feb of 2023. I have only returned one item and the refund came immediately. I received one $5 credit for an item delivered outside their delivery time frame and everything else has been delivered packaged nicely and in good condition. I am selective with what I purchase but dog beds, dog blankets, engraved dog collars have been high on my list, all I have purchased more than once. I bought a couple of things that were "okay" but the majority of everything I have purchased has been wonderful with solid construction. I don't have knowledge of the negative reviews. I live in California and can only say my experience has been extremely positive. I have also purchased gardening shears, signs for my yard, razors, and bird feeders. The one item I returned was a pair of shoes and they refunded the item no questions.