You'll never get a refund. My 83 year old parents purchased 2 seater leather couch, 3 seater leather couch, leather chair, leather footstool. TV stand large cabinet all living room. Unfortunately due covid we have gone back forth numerous times. Today is 17th phone call. Probably 20/25 emails, contacted trading standards. Initially problem ignored then Castalan came did Repair 1. Stuffed settee cushions and left chair. Said wasn't in his chit. Contacted Designer Rooms... Repair 2. This was waste time. Engineer said couldn't repair... Manufacturer default. You sit cushions settees... Slide into sides couches. Unsitable. Your ribs get crushed. Called today spoke Joanne already spoken Kim and email just received... Yeah you guessed it Repair 3. Seemingly Castalan now sent spare parts to fix 2 x settees therefore 4 sides. It's a joke. Couldn't tell me if spare parts coming Vietnam. Told Joanne we'll be lucky this sorted 2022. Waiting game. Phone call into Castalan we were told unrepairable but drainer rooms insisting Repair number 3. Who knows where parts coming from, how long and when all this furniture will be able to be sat on. Unsatisfied