SCAMMERS!!! I purchased a lamp at £129 and was told it would need to be ordered in to store. I was asked to pay for it, sign to say payment had been made and that was that. A week and a half later I received a call to say the lamp was ready to collect. Once I got it home I realised the lampshade was faulty, there is a big line through the lampshade. My husband returned it to be told he could not have a refund and only store credit or an exchange. We were offered a new shade but as I had already waited a week and a half I did not want this, I needed a lamp now. There is no documents in the shop that state no refunds and I was never told this before purchasing. Lady explained it was in the terms and conditions I signed, I was never told it was terms and conditions and apparently the part that says no refunds is on the back, which I was never notified too. Two and a half weeks later after paying for the lamp, I have no lamp, no refund or anything. This is completely unacceptable, people should be made aware before paying for goods that no refunds are given.