I placed an order for furniture in october last year.... guess what!!!! 10 months later ,still no furniture. I paid when i placed the order ... big mistake.. As the other customers are saying they will not refund your money, only offer store credit which is absolutely useless if you dont need anything else... They told me they always have problems with that supplier, but have opened a new showroom in Braehead and on display is the a piece of furniture that they said they can't get. I too have contacted trading standards, the guy said next time he is talking to them he will bring it up. To me that sounds like he talks to them quite a bit.. I wonder why ??? To all those who are thinking in purchasing anything from this company.. think long and hard.. these reviews are from real people with a real problem