I have bought several furniture items from Designer rooms in the last 6 months and have had the following issues: A bed room package for my daughter, ordered 6 months ago. First bed and chest of drawer arrive damaged. I call the customer services and a few days later I am offered paint to paint over the chipped panels. I complain and then they offer me a new bed replacement and a new part to replace the chest of drawer. Second bed arrived several weeks after and it’s worst then the first bed. With the panels chipped this time on the outside of the bed, very visible, I call again and the customer service manager promises that she will ensure the third bed is checked prior to deliver to make sure it is not faulty. The third delivery arrives again a month later. The delivery guy asks what is wrong with the bed and what is being replaced. He then goes to the van and comes back to say he is sorry the bed panels are all chipped , therefore leaves without replacing anything. I have been in touch with the manager again. I have been offered a replacement or a new bed all together however I can’t not go through this again. Designer Rooms has beautiful furniture however what you receive isn’t what you see in the showrooms. 6 mints later and 3 replacements later and my daughter’s bed is still damaged with chipped panels. We ordered a Fuji dining table 1.8m long and after weeks of waiting we receive a 2m table that has massive scratches on the glass, and it’s obvious it’s ex display furniture. I call again and get a partial refund on this just so I take my review off. The TV unit , first arrives chipped, a replacement part arrives weeks after but then the delivery drivers cause further damage by replacing the damaged part. I order a replacement one again and week later another one arrives it’s fine but the LED light isn’t working. So after 5 months of being in our new home we were finally able to put our new TV on. Moving on to the coffee table , again weeks after ordering a damaged table arrives with scratches on the glass and on the legs. I call and return the table with full refund however I had waited all this time to have my coffee table with the same quality I saw in the showroom but what I received again was an ex display table. I purchased a new coffee table from John Lewis and it’s in perfect condition with no scratches on the glass. My experience has been awful and so stressful. I am still waiting for my dining chairs and worried what quality they will arrive in and how much more of this I can take. Please avoid designer rooms, they send you ex display furniture when you have purchased a new ones. They do not quality check their products before delivery and take weeks and weeks for delivery. Can’t say much about their customer services either. You get better quality items in IKEA to be honest. At least you get what you pay for. Dishonest company (sending you ex display furniture and charging for new), poor quality furniture and long delivery times. Avoid at all costs.