Still haven't received delivery of suit we paid for in early August contacting head office wasn't really helpful .Person I spoke to was apologetic ,but could confirm date of delivery ,.Spoke to Glasgow shop ,and she said when we signed our name ,meant we understood terms and conditions ,but your in a shop busy on a Saturday afternoon ,your not standing g there reading everything ,as we paid in full,the sales woman said we could opt for a separate,delivery or Nov,deliver ,we said Nov, so after paying in full,we're still waiting ,and by the way this was a present for our 50th wedding anniversary, I'm not amused as they do not do refunds ,because they say these suites are custom maid ,I do understand its a sign of times were living in but really I wouldn't recommend designer rooms ,and make sure you are told from sales that there is no refund after paying for your order ..