I’ll start with the positive. I was served by Kerr in the Silverburn store who was extremely helpful. However, the day after paying a 30% deposit I decided to cancel one of the items from my order. I was told I signed paperwork in store that stopped me from being able to do so. Having being advised it would be weeks before delivery I’ve been left feeling very frustrated. Customer service advised me to take the matter up with the store and the store advised me to call the contact centre. I wish I’d read these reviews beforehand as I’ve been left bitterly disappointed in the service I’ve received. Especially, considering the customer service manager would call me and I’m still waiting. Not good enough Designer Rooms