I ordered a chair for my mom in a care home and waited several weeks for it to be made. I was then given a day and time for delivery and instructions for it to be taken in a lift to her room which was agreed. I went the following day to discover it had not arrived. I then phoned and spoke to 2 very obnoxious men who said it had been delivered and was in the building somewhere and to double check which I did. I asked them to check the delivery notes as the attempted delivery was on a Wednesday and it was now Thursday ,they said they wouldn't get them until Monday , I then asked them to phone the driver and they stated they couldn't answer were very rude and I would have to wait until the following week. The following day I received a call from a lady who said that the driver had attempted the delivery ( she had the missing delivery reports)but after ringing the bell there was no answer. I then pointed out it is a huge care home with double glass doors and reception staff there during daytime hours and other staff 24/7 hours a day. She then summised that he must have gone to the wrong address. Personally I think he didn't fancy a trip to Birmingham that day. Then to make matters worse I was told the next delivery date would be 4 weeks later ! I told her how the customer service had been abysmal and she said they would listen back to the phone calls I had had with the 2 rude men I had encountered. But unsurprisingly I heard nothing back ,I was expecting at least an apology for an awful all round experience. I wold never use this company again and advise anyone else not to either. I paid a lot of money for the chair and expected a service to go with it unfortunately it was like dealing with a 2 bit rude operation. The lady I have to add was very polite and was obviously working in the confined of this terrible company. Avoid at all costs