Ordered a two sofas in July due to the quick delivery of four weeks being quoted in store. Multiple dates given and proceeding cancellations of delivery date, told that there was an issue with material. We should have cancelled the order as we waited over 4 months for the delivery and trust was beginning to erode in terms of the lack of updates. The sofas arrived on the 22nd of November. We immediately noted the different fabric in texture and colour and also noted different fabric used on one of the sofas arms which did not match the second sofa. There is also defects on each of the arms on the rear of the sofa which is very noticeable. We asked the delivery team to note the issue with the fabric. We called the Uddingston branch on the day to be asked to send WhatsApp pictures and video evidence which would be sent to customer services. The assistant manager could see and agreed there was a clear difference in the fabric sold to us and the sample seen in the show room and he kindly apologised. We were surprised by the response of customer services stating that they do not refund any orders! We also contacted the wholesaler to raise the quality concern and they stated that if there was an issue the Designer Rooms should know their obligation. The calls with the company have been interesting as there is a clear lack of understanding of Consumer Rights Act and their obligation to consumer protection. We were offered a refund and a wait for another sofa - Why offer any of this is the company think there is no issue? We have refused as the colour is so different it does not match our house, there is also fault in the sofas we are also not prepared to wait again after the delay already experienced. Again we were offered money transferred to our bank account if we would keep the sofas. We have declined as we are fully aware of our rights that are enshrined in law. We have reported the conduct to Trading standards. We called this am to ask if they would organise collection however the call appeared to be an inconvenience with very little ability to enter into a conversation to organise collection and refund. We will update progress as it happen here. Advice to others - use a credit card to ensure protection via dispute, ask for clear terms of policy and ensure they comply with legal standards. A company cannot take away the rights of consumers. We have exercised our legal right to ‘reject the goods’ due to unfair contract As per consumer law. We await a response to assist the designer Rooms with collection of the faulty ‘not as seen’ sofas…. To be continued