I cannot fault the staff whatsoever in the Designer Rooms within McKinnon Mills in Coatbridge, they are extremely helpful and polite. My gripe is with the delivery of my goods. I ordered a bed, mattress, chest of drawers and 2 bed side tables in September 2018. I was originally told delivery would be within 6-8 weeks. This was fine and at the end of November I was informed that due to the Christmas rush I wouldn't be getting my goods until after Christmas. This was disappointing but I understood that Christmas is a very busy time of the year. The new year came and I was told I would receive my order in 2 weeks, 2 weeks came and still nothing. I was then told that it would be in stock by the beginning of February 2019. The beginning of February arrived and last week I got a phone call to say that it was now delayed until the end of February. It's in a container somewhere and no one can tell me where it is!!!!! I contacted the supplier direct (Kettle Interiors) who informed me that if my furniture is on a container it would be being shipped from Vietnam!!!!! I was also told my contract was with The Designer Rooms and not Kettle Interiors. I called customer services and they don't deal with these sort of situations, they only deal with "after sales". I was told to contact the area manager. I have left numerous messages for him to call me and he still hasn't had the deficiency to return my call or even get someone to call on his behalf if he has been unable to do so himself. I will probably need to cancel my order (I have paid upfront) and then start looking again for alternative furniture. Not very impressed at all.