I had spent over 3k in store on various items for my new home. The picture I ordered in store didn't arrive with my delivery I then attended the store the previous week to collect it but it wasn't there. 3 times I attended the store for collection as agreed but still wrong picture or not there. The sofa I bought had a fault after just 10 months of use but due to myself working abroad I didn't call the HO till after Christmas. When I called I was informed that due to it being bought 56 weeks ago there was nothing they could do. I informed her that I have only lived in the home for 3 months. I was again that the policy is for 1 year only no exceptions.