Bought insurance for my tickets.
Partner tested positive for Covid, so we had to cancel the trip and made a claim.
They said that Covid is not a valid reason to be given a refund. What?!?! What was i supposed to do? Travel like that?
I sent them all the required information, but without luck.
It's unacceptable....
I will never buy with Trainline or they Insurance as they're useless...
3 years ago
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