Good day,
This is to create an complaint for the train ticket that i have purchased yesterday 02.07.2024 on the app Trainline.
Ticket PNR reference
BDHNFXX
The train was supposed to take me to Zaventem Airport where i have booked a flight with Emirates. - Attached Flight
When i arrived in the train station the train was canceled - Attached Picture
I had to find a solution fast to arrive if not i would lose my emirates flight.
There was no bus available, train or another choice but to hire a Private Transport, for me to arrive in time for my flight.
I lost 450 euro on this , i am asking to be fully reimbursed + Reimbursement on my train ticket 33.75 euro which never took place. - Attached invoice
On Trainline i should have not be allowed to book a train which is not operational.
I got no announce, that the train was canceled.
No msg, no notification to find other solutions in time.
It was either this or loosing my trip to Dubai.
Please proceed with the reimbursement!
Thank you!
10 months ago
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