I have been trying to get a refund on a train ticket I cancelled before departure back on Wednesday 6th April 2022 (booking ref: 542581515021). It is stuck in "processing" for over two years, and yet when I try to contact customer service through their official means, it does not recognise the reference number. This is not the first problem I have had with them, nor the most egregious. I am convinced the only thing this company delivers is dissatisfaction, because that has been its most reliably delivered product.
7 months ago
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