On applying for a refund because the train was cancelled, was asked to send the tickets back to an address in Edinburgh and to pay to have them signed for. Our postmaster informed me that when sending to a P.O. Box it cannot be signed for! This might be why others had problems. Had to send it tracked at a cost of £6.85. Why is this necessary? It was all done on line. They know I paid for them and they know the train was cancelled. Won't use them again.
3 years ago
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