I booked return tickets to Manchester and back from Southampton. I was then told closer to the time that one of the trains on my return journey would not be stopping at Southampton anymore and that I could find a new train or get a refund. Their app is dreadful to navigate and they offer no help. I wasn't able to find a new train without being asked to pay for it all over again rather than taking off the original price of the ticket I brought before, on top ofnthat if you try to get a refund it says you can't even though their email ststes I can and on top of that the insurance you get is not through them so you have to contact the company that insures it. There's no number and no live chat, if you try to do anything it just leads you around in circles. Utterly useless service, app and business