Bought a ticket through the train line App and recieved a confirmation email with no tickets attached. Tickets were not accessible in the app either so I was unable to travel. After speaking to customer service on the phone I was told I could get a refund of 45p for a ticket that cost 10.80! I disputed this and they told me there was a £10 refund fee despite it being an error on their part. Eventually they agreed to refund the ticket after much dispute and still kept the booking fee.
3 years ago
Trainline has a
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