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Panagiotis Koutelis
My name is Panagiotis Koutelis , I live in Leeds and I was supposed to take the train from Leeds to Manchester Airport so I can fly to Berlin ( 02:25 -03:59 , 15/2/2022 ). My train got cancelled just 2 hours before the departure from Leeds ,with NO NOTIFICATION whatsoever, and NO BUS REPLACEMENT. There was literally NO WAY that I could get to Manchester or Manchester airport on time. I had to pay £60 for Uber to take me from Leeds to Manchester where I had to sleep at an empty station for 2 hours. The least I expect is a refund/compensation for these £60 I spent on Uber , that was completely Trainline’s fault . I have my railcard and I travel very often! That’s not how Trainline should treat its customers. I could have easily lost my flight and my holidays would have been ruined ! I will absolutely try to find another means of transportation from now on , that I can trust ! Thank you for reading my review
3 years ago
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Trainline has a 1.2 average rating from 583 reviews