After weeks of trying to get a refund and just being completely messed about and pretty much being refused to escalate a claim (although they admit I’m due a refund)! I just received this:
“ Thank you for your email response.
I would like to inform you that as retailers we do not have Complaints Department as we all follow terms and conditions set up by National Rail or UK Rail Department.
Please feel free to get back for any further queries.
Regards,
Sudha Praveena”
Unbelievable !!!
3 years ago
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