Brought single ticket in error. Trainline asked I post back the original ticket for a refund, which I did by signed for delivery. Trainline now advise my envelope received but tickets were not included. Its my word against theirs but I posted them back. When I spoke to the train operator (Southern Rail) they advised if I had brought tickets from them they could have refunded on the spot but as Trainline a 3rd party operator, not an option. Customer service is terrible. Avoid at all costs.
3 years ago
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