First they charged me twice for the same journey, when asked for refund they charge £7.50 as admin fees out of 12£ total amount of tickets that I never booked for. Called customer care, who informed that They will refund the 12£ and I can use the ticket after my travel. Didn’t get the refund for more than a month, so called customer service. Now they say that I have to post them the tickets( that I never received) in order for them to process the refund. In short they double book you and won’t return your money.
2 years ago
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