Ticket wasn’t working despite it being an Anytime single ticket. Was told to buy another ticket, and request a refund but I’m being charged at £5 admin fee for an £8 ticket. The Customer service team are condescending and lack empathy, and made it seem like I was lying about my ticket not working. Believe all the reviews, the Trainline are bona fide crooks. Go elsewhere or buy directly from your train provider.
3 years ago
Trainline has a
1.2
average rating
from
594
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