One of the worst customer service experiences I have ever encountered. Mistakenly ordered online two sets of tickets instead of one. Instantly realised my error, but there was no way of unpicking it. Six weeks and countless emails later, and having been asked to email my tickets to an office in Edinburgh, I still have no refund. And on top of it all I have to pay a refund charge!
2 years ago
Trainline has a
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