Booked tickets for 10 people to travel from Stafford to Cardiff. Received the confirmation saying there was a connection via Bristol Parkway, but then received the electronic tickets saying the connection was via Birmingham New St. Response to Email request for assistance was just a statement of the ticket terms. Spent 40 mins on the phone to be simply told not to worry I would be able to travel with no problems. It would not matter which way I went. Unfortunately an Indian Call center has never traveled to a Rugby International and try and persuade Train staff it is ok to travel because they said we could. It also means I can't book seats either. My only choice is to cancel and book again, and bear the loss of the booking fees.