i paid £50 for a ticket to my family home from London Liverpool st. I got mugged on the way and my very old phone was thrown on the floor and didn’t work. I did not end up using my Trainline ticket because my phone didn’t work. Even though I didn’t use the ticket, I cannot get a refund???? I am a 20 year old working class student who barely gets to see her parents. The customer service were so rude and obviously aren’t payed enough. I’d love a refund, it isn’t money I have to spare, I need it to pay for my flat let alone food. Disgusting company
2 years ago
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