If I could give 0 stars I would. Customer service absolutely abysmal! They did not properly know or understand their own T&Cs about ticket transfer. I made a complaint about this 6 weeks ago, and have not received a response. Whenever I check with the customer service phone line I am told that they are looking into it, but it seems more likely it is being ignored until I give up. And I cannot see an alternative phone number at Trainline HQ to escalate the complaint. Appalling and I won't be using them again.
1 year ago
Trainline has a
1.2
average rating
from
548
reviews
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