DO NOT USE THE APP. Really poor, twice I haven't been able to retrieve my tickets on the day of travel when mobile tickets have been selected. Resulted in my buying additional tickets Double the price I originally paid. Phoned customer services 3 times today and they refused to refund me despite providing evidence, couldn't even answer basic questions and lied to me twice. Shocking service when the app was at fault, was told by rail staff that it is a wide spread issue experienced by many.
2 years ago
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