Do not trust this site or app! They are cons artists! Once they have your money, you wont get a penny back! I have bought train tickets forme and my family, however the trains went on strikes that day! I contacted Trainline and asked for a full refund, however they said some money could be paid back but there would be a charge of £10 for each person! They asked me to post the train tickets to their address, so I did and provided postage proof. I have been emailing them for over one month and they still haven’t given me my money back! And I doubt that I will ever see that money. DO NOT USE THIS THIEFS SITE