Absolutely ridiculous, they cancelled my train I then put my phone in my pocket and accidentally clicked refund ticket. I called them straight away (10 mins later) and given that it takes 5 working days for a refund I believe I was in time to cancel said refund. I was then told even if I didn’t have the money to buy another ticket they couldn’t do anything about it, I said I didn’t have the money to buy another ticket and given that it takes 5 working days couldn’t you just send me another e-ticket and cancel the refund? Obviously not, thank you Trainline for allowing me to pay three times the amount for a ticket I booked last week, for a train that you cancelled. If ever this happens to you don’t ever expect any help from them, especially Cameron, reference number 20736173