I bought a ticket through the trainline and my train was cancelled whilst I was standing on the platform. I was even sent a message from the trainline saying that my train had been cancelled so they were aware. However when I tried to claim my refund as I was unable to use the ticket due to timing issues they refused because I had used it to enter the platform. It was never used to exit the destination platform as I was unable to use it. I sent a message to the trainline but predictably had no response. I will not be using them again.
1 year ago
Trainline has a
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