I just cannot get a refund or claim when trains are delayed. It stops you when you apply. For example my train was cancelled last evening and as a lone female traveller I did not want to be stuck in Bristol Temple Meads in the dark so I had to get a taxi back to cheltenham. The previous train had been cancelled on the app. That is why I had no choice but to get the 20.35 one. I had travelled from France. When trains are delayed I have trued to claim compensation but can never do it because it is like the app is set up to make it impossible.
10 months ago
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