Travel a lot for work, however due to the nature of this I have to frequently rearrange trains. As such, I frequently get RR1 errors on refunds for tickets I don’t use (travel plans change is a legitimate reason for refund on their app), meaning I have to phone up to sort out, usually resulting in no refund. The app is so close to being usable however going forward I will just book on the day at the station which ultimately will cost my employer (although probably equals out with the amount of denied refunds) but means these cowboys won’t get any money.
5 months ago
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