I bought a ticket to London and paid Trainline £135. I am currently on the train, the conductor is saying its not a valid ticket as Trainline haven't sent a QR code with the email. I have tried to download the trainline app but it doesn't work. So I am now being told by GWR that I'll have to buy another ticket. I am utterly shocked at the messy and unnecessarily complicated IT information from Trainline. A simple e mail with a QR code isn't difficult. Absolutely disgusting service, will not use again.
4 months ago
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